Contact Us
Contact security
Misrouted information stays misrouted.
The contact form is for general enquiries only. Never send passwords, account numbers, bank details, card numbers, or copies of identity documents through it. Anything financial or identity-related that passes through this page could be read by staff who have no authority to act on it, and nothing on this form is encrypted for sensitive data. If you need to verify your account or update payment details, do it inside the casino’s own secure portal, not here. Treat any request that asks you to send such material via this form as a warning sign and stop the conversation.
Correspondence sent here is read and answered in English. The team does not reply in other languages, so if you write in te reo Māori or another tongue, expect a response only after you resend in English. Keep the message clear and single-topic, and allow a reasonable time for a reply rather than sending duplicates.
Gambling support
This form is not a crisis line.
If gambling is causing you distress, or you want to stop or take a break, do not wait for a reply from this page. Contact a dedicated gambling-help organisation directly, or use the self-exclusion tools offered by the casino itself. Those channels exist for exactly this purpose and respond faster than a general enquiry form ever will. The team behind this review site cannot intervene in your account, cannot place a block for you, and cannot act as an intermediary with the operator. Only the casino or a licensed support service can do that.
Anyone under the legal gambling age should not be using this site or the casino it reviews. If you are helping someone who is struggling, encourage them toward the support services rather than toward more play. Chasing losses through this form will not recover them.
Editorial independence
Messages sent here do not influence ratings.
This is an independent review site, and the contact form exists to answer questions and receive feedback, not to accept payment or favours in exchange for coverage. Complaints about a casino will be read, but this site does not mediate disputes and cannot compel an operator to refund or adjust anything. If you have a formal complaint about Lucky elf, take it to the casino’s own customer service channel, then to any applicable dispute body. This page only forwards editorial queries and factual corrections.
Do not include confidential information about a third party in your message. Anything you submit may be kept as long as necessary for record-keeping, so write accordingly. The form is a starting point, not a secure vault, and not a legal channel. When in doubt, send less, not more.